• A clear, pleasant speaking voice.

  
  Supervisor Position

  Details:

  ·Part time system operator
  · The rest of the time is spent supporting assistant managers with agent productivity and attendance issues or rewards, giving project feedback, quality control, motivating staff and enforcing policy and procedure throughout the call center
  · Previous supervisor experience preferred
  · Previous call center experience a must
  · Knowledge of "collecting good research", a plus
  · Must have good written and verbal communication skills
  · Must be proficient in Word and Excel and have general knowledge of Access
  · Must be able to work in a fast paced environment
  · Hours depend on shift - 1st (7:30am to 4:30pm), swing (1pm to 10pm) or 2nd (4pm to close)
  · Must be available to work weekend shifts
  · Business casual attire

• Keyboarding skills and legible handwriting.
  
• Good attendance.
  
• Good attitude.
  
• The ability to follow oral and written instructions.
  
• The ability to read aloud from a script and be understood.

WE OFFER:

• Scheduling that may include days, nights, and/or weekends.
  
• Relaxed dress code.
  
• Paid

  
  Team Leader:

  · Monitor and coach agents
  · Assist in ongoing agent development (training)
  · Quality control
  · Motivating staff
  · Help in captaining or system operation
  · Must have good written and verbal communication skills
  · Must have previous call center experience
  · Must be able to work in a fast paced environment
  · Knowledge of "collecting good research", a plus
  · Must be available to work weekend shifts
  · Hours depend on shift - 1st (8am to 4:30pm) or 2nd (4pm to midnight)

  training
  
• Bonuses, shift differential and compensation for previous call center experience.
  
• FOR QUALIFIED EMPLOYEES, WE ALSO OFFER:
  
• Benefits through Clear Channel including medical and life insurance, dental, 401K, and Employee
• Stock Purchase Plan, Plus Short and Long Term disability and additional life insurance at employee's expense.
  
• Paid holidays, vacation and sick days.

HOW TO FIND US:

Critical Mass Media has 2 locations!
Our main office is located at 3857 Ivanhoe Avenue in Norwood, just off Montgomery Road.
Our new Northen Kentucky call center is located at 1671 Park Road just off of Kyles Lane in Ft. Wright.
Call us at (513) 631-4CMM.
Fax us at (513) 841-5347.
A map to our Cincinnati address, click here.
For a map to our N. Kentucky address, click here.
For Metro bus information click here.
For TANK bus information click here.